Rochester Business Journal

Q: You were appointed president of ITX Corp. last week. How will this change your role with the company?

A: I have been leading ITX's architecture role, focusing on solving challenging problems for our clients. As president, my responsibilities expand to lead not only architecture but all of operations. ITX has a great history and very talented staff. I am excited to build on that success and help us achieve our vision of using technology to inspire our clients and our clients' customers a billion times. At ITX we are all about solving challenging problems so that our clients can move, touch and inspire the world.

Q: What will be your No. 1 focus?

A: My No. 1 focus will be on our clients and our employees. I know you asked for one focus, but to me these are like yin and yang. I firmly believe that great employees create great experiences and great results for clients. You cannot have clients who are raving fans unless you have employees who are a great fit with ITX's values and culture. Building on my past successes in building corporate cultures at Auragen and Potential Point, I will continue the path ITX is on to creating an outstanding culture and spectacular results for clients.

Q: ITX grew 17 percent organically in 2011. What drove that growth, and what is the outlook for 2012?

A: ITX started experimenting (one of our values is innovation) in 2008, developing iPhone apps. We had early success and invested in building out our capability and experience because we saw mobile as the future. This investment started to pay off in 2011, building mobile apps for clients such as Harvard Business Publishing and Paychex among many others. We continue to see the outlook for 2012 to be very strong, and we are expanding our sales and marketing efforts to capitalize on our successes. We see similar growth this year and are confident in delivering our best year to date.

Q: What new and emerging technologies do you expect to have biggest impact on your company and its clients?

A: We are just at the beginning of the mobile revolution. Only 46 percent of Americans have smartphones, and almost none did just a few years ago. This growth is allowing our clients to get closer to their customers through innovative mobile apps that deliver for their businesses. Like mobile, as technology improves there are always opportunities to use it to better meet our clients' business goals. However, it is personal to each of our clients how technology can best meet these goals. We try to never forget that technology is a tool to help our clients solve challenging problems and not an end unto itself.

5/11/12 (c) 2012 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or email service@rbj.net.