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Xerox buys UK company to strengthen customer care solutions portfolio

Rochester Business Journal
July 11, 2012

Xerox Corp. has signed a definitive agreement to acquire WDS, a United Kingdom-based firm that provides technical support, knowledge management and related consulting to the world’s largest wireless telecommunication brands.

WDS has more than 2,000 employees in the United States, the U.K, South Africa, Singapore, Australia and New Zealand.

Financial terms of the deal were not disclosed.
 
WDS uses a proprietary cloud-based platform to capture, analyze and manage millions of technical support interactions across thousands of different mobile device types. It uses this data to help clients adjust, in real-time, any systemic issues and/or customer experience problems that their end-users may be experiencing with their devices or service.
 
“WDS’ expertise in the telecommunications industry strengthens Xerox’s already broad portfolio of customer care solutions—differentiating us as a trusted partner for a rapidly evolving industry that requires reliable, accessible and scalable ways to support the complexity of their consumers’ needs,” said Chris Tranquill, president of the Xerox Telecommunications and Technology group, in a statement.
 
Founded in 1995, WDS is led by CEO David  Ffoulkes-Jones, who will continue with the company after the acquisition closes, Xerox officials said.

(c) 2012 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or e-mail service@rbj.net.
 


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