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Wegmans tops Consumer Reports ranking of supermarkets

Rochester Business Journal
March 26, 2014

Wegmans Food Markets Inc. topped the list of best supermarkets in the nation in Consumer Reports’ latest survey.

With a score of 88 out of 100, the Rochester-based retailer beat out other top contenders, including Trader Joe’s Inc., Publix Super Markets Inc., Costco Wholesale Operation Inc. and Sprouts Farmers Market Inc.

The survey included 55 of the country’s major grocery retailers and results were based on 27,208 subscribers. It reflects 48,076 shopping visits and was focused on service quality of perishables, prices and cleanliness.

Most respondents were quite satisfied overall. A third of respondents, however, had two or three problems with certain chains. Wal-Mart Stores Inc. received the lowest ranking, reflected in respondent feedback.

The main compliant by most respondents was the lack of open checkouts—cited by 19 percent of shoppers. The survey revealed that one-third of responders had left their nearby grocery store because of poor food quality, long waits, and bad selection. The survey found that 58 percent of respondents quit a store chain due to pricing, compared with 43 percent in 2011.

Wegmans also topped the list in 2009 and 2012.

Consumer Reports is the largest independent product-testing lab in the world and uses its over 50 labs to rate thousands of products and services each year.

For the full article, go to http://www.consumerreports.org/cro/supermarkets/buying-guide.htm.

(c) 2014 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or e-mail service@rbj.net.


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