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Xerox lands $52M contract with S.C. social services department

Rochester Business Journal
June 26, 2014

Xerox Corp. will work with the South Carolina Department of Social Services to simplify the delivery of government assistance to nearly a half-million residents of the state.

Under a $51 million, seven-year contract, Xerox will provide 420,000 South Carolina residents access to benefits from the Supplemental Nutrition Assistance Program (SNAP) via electronic benefits transfer cards. The funds are available on a reloadable debit card that can be used for approved purchases or cash withdrawals at authorized retailers and ATMs. Xerox will process transactions, manage interactions with retailers and ATM networks, and offer customer support.

Another 20,000 residents will access benefits from Temporary Assistance for Needy Families via an electronic payment card solution, which accelerates payments to recipients by using a reloadable MasterCard debit card. Recipients can access the funds anywhere MasterCard is accepted.

Xerox also will provide a Web-based data warehouse to aid the state’s SNAP fraud unit in detecting suspicious and fraudulent behavior. State benefit disbursement fraud is estimated to be between $6 billion and $10 billion annually, and it is expected to double over the next five years. Xerox’s data warehouse is programmed with 70 pre-written reports, developed based on the company’s experience working with state EBT programs. South Carolina can begin tracking for fraud right away without having to customize or create the required reports.

“We hold ourselves to the highest level of responsibility and accountability to our clients,” said Marilyn Matheus, spokeswoman for the social services department. “We are excited to work with Xerox to efficiently improve the way we deliver assistance to our citizens and help us maintain the integrity of our program.”

Xerox is a leader in card services for nearly 25 million people in 29 states who receive government assistance.

 “Programs like this are modernizing state government by simplifying the processes at the critical intersection between benefits delivery and people who need help making ends meet,” said said Nancy Collins, group president for State Enterprise Solutions at Xerox. 

 (c) 2014 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or e-mail service@rbj.net.
 



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