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Severed cable leads to Frontier outage in Spencerport

Rochester Business Journal
July 1, 2014

Frontier Communications Corp. is experiencing a major service outage in Spencerport after a construction crew unaffiliated with Frontier severed an underground copper distribution cable last Saturday.

Several hundred customers south of Lyle Road in the village of Spencerport are affected by the outage. The repairs are expected to take some time due to the size of the distribution cable, officials said.

“Frontier crews are aware of the effect on services and have worked diligently to restore critical emergency services and continue to complete the restoration of the severed cable,” said Robert Smith, general manager of Frontier’s Rochester West operations, in a statement. “We appreciate our customers’ understanding and patience while we continue to work to resolve the outage.”

Frontier encourages contractors, construction crews and others to contact New York State Dig Safe at 8-1-1 to determine the presence of underground utilities before they begin work, he said.

(c) 2014 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or e-mail

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