Xerox Corp. has inked a seven-year, $75 million contact with the Philadelphia Parking Authority, the company said Tuesday.
Xerox will help improve the agency’s customer service with a new Website that allows for online applications for resident parking permits, the ability to schedule hearings and submit inquiries online, and allow individuals to view parking citation data and photos of some violations, the company said. The system also can alert registered users via email about new or outstanding tickets.
In addition, enforcement officers will receive new handheld electronic ticket-writing devices with the ability to take photos and provide GPS coordinates.
The technology has the potential to reduce disputes and increase collections, as well as alert towing or city parking personnel to the location of ticketed vehicles with tow away zone violations, Xerox said.
“Xerox has been able to meet, and in many cases exceed objectives set by the Philadelphia Parking Authority while reducing costs,” said Mark Talbot, group president for the Americas-local government at Xerox, in a statement.
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