This Week
  • HBT Architects took a risk and parted with some clients on its new path.

  • East High School teacher and blogger Kelly LaLonde speaks out about education.

  • GM injection: The automaker has invested $150 million here since 2011.

  • Placing a loved one in an elder care facility is not an easy decision for caregivers.

  • Robert W. Hurlbut heads a 1,400-employee business started by his grandparents.

  • The new edition of Explore Greater Rochester is here.

Xerox buys UK company to strengthen customer care solutions portfolio

Rochester Business Journal
July 11, 2012

Xerox Corp. has signed a definitive agreement to acquire WDS, a United Kingdom-based firm that provides technical support, knowledge management and related consulting to the world’s largest wireless telecommunication brands.

WDS has more than 2,000 employees in the United States, the U.K, South Africa, Singapore, Australia and New Zealand.

Financial terms of the deal were not disclosed.
 
WDS uses a proprietary cloud-based platform to capture, analyze and manage millions of technical support interactions across thousands of different mobile device types. It uses this data to help clients adjust, in real-time, any systemic issues and/or customer experience problems that their end-users may be experiencing with their devices or service.
 
“WDS’ expertise in the telecommunications industry strengthens Xerox’s already broad portfolio of customer care solutions—differentiating us as a trusted partner for a rapidly evolving industry that requires reliable, accessible and scalable ways to support the complexity of their consumers’ needs,” said Chris Tranquill, president of the Xerox Telecommunications and Technology group, in a statement.
 
Founded in 1995, WDS is led by CEO David  Ffoulkes-Jones, who will continue with the company after the acquisition closes, Xerox officials said.

(c) 2012 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or e-mail service@rbj.net.
 


What You're Saying 

There are no comments yet. Be the first to add yours!

Post Your Own Comment

 
Username:
Password:

Not registered? Sign up now!
 

To Do   Text Size
Post CommentPost A Comment eMail Size1
View CommentsView All Comments PrintPrint Size2
ReprintsReprints Size3
  • E-mailed
  • Commented
  • Viewed
RBJ   Google