This Week
  • The Ginna nuclear power plant awaits a regulatory decision.

  • Exporters back the controversial Trans-Pacific Partnership pact.

  • For CooperVision's Lisa Fawcett, a love of sales began with her father.

  • Graduate programs are focusing on spanning fields and solving real-world problems.

  • Pauleen Vacca prefers taking the long view to build her business.

  • It is clarity of mission that has united Brand Cool Marketing Inc. each year.

Skooba wins kudos for customer service

Rochester Business Journal
August 27, 2012

Skooba Design, a Chili-based company specializing in the design and manufacture of carrying cases for laptops and other tech gear, has been awarded “Elite” designation by Stella Service.

Stella is an online customer service evaluation company that gives retailers designations based on their commitment to customers. Internet businesses with an “Elite” or “Excellent” rating can display Stella’s seal on their websites.
 
Skooba joins the likes of Apple Inc., Amazon.com Inc. and Zappos.com in having Stella’s highest possible rating.
 
“This is an extraordinary recognition of the seriousness with which we take customer service,” said Skooba CEO Michael Hess. “Stella’s process is intense, and very few companies, much less small businesses, make the ‘Elite’ cut. We’re proud of our standards and reputation, and this award just motivates us more.”
 
(c) 2012 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or email service@rbj.net.


What You're Saying 

There are no comments yet. Be the first to add yours!

Post Your Own Comment

 
Username:
Password:

Not registered? Sign up now!
 

To Do   Text Size
Post CommentPost A Comment eMail Size1
View CommentsView All Comments PrintPrint Size2
ReprintsReprints Size3
  • E-mailed
  • Commented
  • Viewed
RBJ   Google