This Week
  • The new Golisano Children's Hospital is dedicated.

  • Citizens Bank leader outlines plans in visit.

  • The last six years have brought quite a transformation to Mirror Show Management.

  • For Christopher Thorpe of Darien Lake Theme & Water Park Resort, work is about having fun.

  • Local banks are getting ready to migrate to the global standard for secure payments.

  • Aprille Byam launched StoryChick to help people begin conversations.

State fines Excellus nearly $1 million

Rochester Business Journal
April 19, 2012

The state Department of Financial Services has hit Excellus BlueCross BlueShield with a nearly $1 million fine for improperly denying emergency department coverage and failing to explain coverage details to policy holders.

The infractions, which occurred from 2003 and 2007, were uncovered in a Department of Financial Services review of the insurance carrier’s market practices during the four-year period.

Excellus blamed 116 instances of improperly denied coverage for ED services on a systems error that occurred in cases where policy holders already had paid providers when claims were processed. The company has advised the Insurance Department that it has reimbursed the shorted policy holders, Financial Services Department officials said.

The state regulator also found Excellus had not provided policy holders with a required explanation of drug coverage in 337,689 instances. New York law calls for insurers to mail explanation of benefit notices with each claim processed.

Fines for both sets of infractions totaled $995,000.

“Consumers need to understand what their insurance covers, what it doesn’t cover and how they can challenge an insurer when a claim is denied,” Financial Services Department superintendent Benjamin Lawsky said in a statement.

“While this fine reflects the serious nature of these violations, I am encouraged by Excellus’s commitment to take corrective actions. The insurer worked with the department to resolve this issue and has committed to improving its performance going forward.”

(c) 2012 Rochester Business Journal. To obtain permission to reprint this article, call 585-546-8303 or e-mail service@rbj.net.


What You're Saying 

There are no comments yet. Be the first to add yours!

Post Your Own Comment

 
Username:
Password:

Not registered? Sign up now!
 

To Do   Text Size
Post CommentPost A Comment eMail Size1
View CommentsView All Comments PrintPrint Size2
ReprintsReprints Size3
  • E-mailed
  • Commented
  • Viewed
RBJ   Google