The Shopping Cart
To order an item, click on the Add to Cart button that appears to the right of the product name. Once in the Shopping Cart, you can Update the quantity of the item(s) you wish to order, Continue to Shop or proceed to Checkout.

Adding Items to Your Order
You can add an item to your order as long as your order is still open (you haven't selected Process and received the confirmation screen). To do this, simply go to the item's page, add the item to your Shopping Cart and click Update Cart. If you would like to buy multiple quantities of an item in your Shopping Cart, change the number in the Quantity box. Be sure to click the Update button at the bottom of the items list if you make any changes. You may continue to add or delete items until you enter the processing stage.

Delete Items from Your Order
You can delete items from your order as long as your order is still open (you haven't selected Process and received the confirmation screen). Select View Shopping Cart and adjust the item's quantity to zero. Then click Update Cart. The item will be removed from your order.

If your order was already processed, please follow the directions to cancel an order.

Canceling Orders
If you already have processed your order, but need to cancel it, contact the Rochester Business Journal Circulation Department within 24 hours at circulation@rbj.net or by phone at 585-546-8303. (We cannot cancel an order once it has entered the shipping process). Be sure to include your name, e-mail address, order confirmation and the product you wish to cancel. If you wish to cancel the entire order, state that as well. If you want to change the quantity of an item, please tell us.

Processing Your Order
Once you have reviewed all of the items in your Shopping Cart and are ready to process your order, simply click on Checkout. If you are a registered shopper, you may enter your e-mail and password to Checkout. If you are a first-time shopper, at Account Login, simply enter your e-mail address. This will take you to form screens where you will be prompted to enter your billing and delivery specifications. (You also can choose to save your information as a Registered Shopper). Check the accuracy of your order, delivery and payment options at the Order Summary stage and make any necessary adjustments. When you are ready to submit your order, press Process. Be sure to print a copy of your order-confirmation screen.

Payment Options
We accept American Express, Mastercard and Visa. If you prefer to pay by check, print a copy of your Shopping Cart items, add applicable sales tax and delivery charges, and mail them with your payment to Circulation Department, Rochester Business Journal, 45 East Avenue, Suite 500, Rochester, New York, 14604. Only prepaid orders will be fulfilled. You can expect in stock items to be shipped within 24 business hours of our receiving your order.

Shipping within the U.S.
Standard Shipping (three to seven business days) is available for all orders without any additional fee. Express Delivery (two business days) to all contiguous U.S. addresses EXCEPT Post Office Boxes is available at an additional $12 charge.

International Orders
Due to restrictions, we are not able to ship all products to all geographic locations. To place an order originating outside of the United States or Canada, you must call our office at (001) 585 546-8303 and speak with a circulation sales representative. Orders for shipment outside of the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. Please be aware that the Rochester Business Journal cannot be responsible for compatibility or serviceability issues for products that are used outside the U.S. All international orders must be prepaid in full with U.S. funds.

Returns and Refunds
Within 10 days of receipt of your shipment, you may return any unopened CD-ROM or disk (unbroken seal), or any poster or photo in its original condition, for any reason, for a full refund less the cost of shipping ($3 charge for regular delivery, per item; $12 express delivery).

There will be no refunds for printed directories, including The Lists hardcopy edition.

Subscriptions may be canceled with the next available issue; refunds will reflect the balance of unmailed issues. Archive cancellations will be effective the week after the cancellation notice is received. Refunds will reflect the balance of the Archive subscription period.

When returning items, please wrap the package securely and ship to Rochester Business Journal, 45 East Avenue, Suite 500, Rochester, New York, 14604. Please include the packing slip, and a separate sheet listing the order number or the e-mail address and the name of the person who purchased the order, along with the reason for return.

Please note that we can process returns and refunds only for items purchased at the Newsstand. We cannot accept items that are defective or damaged. Items that are returned more than 10 days after delivery, are in unsellable condition, or are missing parts will not be refunded.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within seven to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Returning a Gift
If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used at any time toward your purchases at the Newsstand at rbjdaily.com. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. (Don't worry - we won't let the gift giver know about your return).

Tracking your Package
If you selected Standard Shipping for your purchase, the item(s) will be delivered by the U.S. States Postal Service. First Class and Priority Mail information can be accessed at http://www.usps.gov.

We use a variety of shippers for Express Shipping services. If you have a tracking or delivery confirmation number, follow the links below for information.

UPS
Track packages at http://www.ups.com/tracking/tracking.html or at 1-800-742-5877.

FedEx
Track packages at http://www.fedex.com/us or at 1-800-463-3339

Airborne Express
Track packages at http://www.airborne.com or at 1-800-AIRBORNE.

When will Your Order Arrive?
Within five business days for Standard Shipping, two business days for Express Shipping, provided that the item you ordered is in stock.